Privacy Policy

FlexGoo ("FlexGoo," "MyFlexGo," "we," "our," or "us"), operated by Muhammed Bakare, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you use our mobile application (FlexGoo), our website at myflexgo.com, and any related services, features, or content (collectively, the "Service").

By accessing or using the Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the Service.

We collect the following categories of personal information. The table below reflects the data types disclosed in our Apple App Store Privacy Nutrition Label.

Contact Information

When you create an account, we collect your name, email address, and optionally your phone number and physical address. This information is used to identify you, secure your account, send transactional notifications, and personalise your experience on the platform.

Financial & Payment Information

When you purchase event tickets or add a payment method, we collect payment information such as card details (processed and tokenised by our payment processor, Stripe — we do not store raw card numbers on our servers) and your purchase history. This data is used to process transactions, display your ticket history, prevent fraud, and improve the checkout experience.

Location Data

With your permission, we collect precise GPS location to show nearby events, enable event check-in via geofencing, and personalise your discovery feed. We also collect coarse location (city / region level) derived from your IP address or approximate device location for analytics and region-based content recommendations.

User Content

When you post reels, stories, photos, or videos on FlexGoo, or when you upload a profile picture or event cover image, we collect and store that user-generated content. This content may be publicly visible to other users depending on your privacy settings.

Device Identifiers

We collect a device identifier (such as your advertising ID or a device-level UUID) to maintain session integrity, detect fraud, personalise in-app experiences, and — where you have granted permission — for cross-app attribution and analytics.

Diagnostics & Performance

We automatically collect crash reports, performance metrics (e.g., load times, API latency), and other diagnostic data via Sentry and our internal logging infrastructure. This helps us identify bugs, improve reliability, and maintain service quality.

Information You Provide Directly

• Account registration (name, email, phone, password)
• Profile creation and edits (bio, profile picture, links)
• Event creation (title, description, location, cover images)
• Ticket purchases and wallet top-ups (payment details)
• Posts, reels, and comments you publish
• Support requests and communications with us
• Survey responses or feedback you submit

Information Collected Automatically

• Device identifiers and operating system version
• App usage patterns, tap events, and screen views
• IP address and inferred approximate location
• Precise GPS location (when permission is granted)
• Log data: timestamps, feature usage, error logs
• Crash reports and performance telemetry
• Cookie and session data (web platform)

Information from Third Parties

• Social login providers (e.g., Google, Apple) — basic profile data when you use OAuth sign-in
• Payment processors (Stripe) — transaction confirmation and fraud signals
• Analytics partners — aggregated usage insights
• Other users — e.g., if someone tags you in a post or event

We use the information we collect for the following purposes:

App Functionality

• Creating and managing your account and profile
• Processing ticket purchases and wallet transactions
• Enabling event check-in, QR code verification, and geofencing
• Delivering notifications (push, email, SMS) about events and activity
• Enabling social features — following, posting, messaging, and reactions
• Facilitating KYC/AML compliance for financial transactions
• Providing customer support and responding to inquiries

Product Personalization

• Personalising your event discovery feed based on location and interests
• Recommending creators and events relevant to you
• Customising in-app experiences using your preferences and history

Analytics

• Understanding how users interact with the platform
• Measuring the reach and performance of events and content
• Generating aggregate, anonymised reports for product improvement

Safety & Security

• Detecting and preventing fraud, abuse, and policy violations
• Verifying user identity and age where required
• Enforcing our Terms & Conditions
• Complying with applicable laws and responding to legal process

Communications & Marketing

• Sending transactional emails (purchase confirmations, password resets)
• Sending promotional communications where you have opted in
• Notifying you of policy or feature updates

Certain data (listed below) may be used to track you across apps and websites owned by other companies for targeted advertising and attribution purposes. This is consistent with our Apple App Store "Data Used to Track You" disclosure.

On iOS, we request your permission through Apple's App Tracking Transparency (ATT) framework before tracking your activity across other companies' apps and websites. You may grant or deny this permission at any time in your device Settings → Privacy & Security → Tracking.

On Android and web, you may opt out of interest-based advertising through your device's advertising settings or by contacting us at support@FlexGoo.com.

We do not sell your personal information. We may share your data in the following circumstances:

With Other Users

Your public profile (name, profile picture, bio, public events, and posts) is visible to other FlexGoo users. Event check-in data may be visible to event organizers. You control your visibility through privacy settings.

With Service Providers

We share data with trusted third-party vendors who help us operate the Service (detailed in Section 7). These providers are contractually bound to protect your data and use it only to perform services on our behalf.

For Legal Compliance

We may disclose your information if required by law, regulation, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity, subject to equivalent privacy protections.

With Your Consent

We will share your information with third parties for any purpose not described in this policy only with your prior explicit consent.

We integrate the following third-party services. Each has its own privacy policy governing its data practices.

Our web platform (myflexgo.com) uses cookies, local storage, and similar technologies to:

• Essential cookies: Maintain your login session and security tokens
• Functional cookies: Remember your preferences (language, region)
• Analytics cookies: Understand how pages are used and identify errors
• Advertising cookies: Deliver relevant ads and measure campaign performance (only with your consent where required)

You may manage or disable cookies through your browser settings. Disabling essential cookies will prevent you from logging in. Our mobile app uses equivalent device-level storage technologies governed by your device operating system settings.

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account data is retained for the duration of your account and for up to 90 days after deletion to support account recovery
• Transaction records (tickets, payments) are retained for up to 7 years for accounting and legal compliance purposes
• User-generated content (posts, reels) is deleted upon account deletion, unless required for legal or safety reasons
• Diagnostic logs are retained for up to 90 days
• Crash reports are retained for up to 12 months
• Marketing data is retained until you opt out or withdraw consent

After the applicable retention period, data is securely deleted or anonymised. You may request early deletion of your data as described in Section 11.

We implement industry-standard technical and organisational measures to protect your personal information, including:

• Transport Layer Security (TLS/HTTPS) for all data in transit
• Encryption at rest for sensitive data fields
• Role-based access controls for internal systems
• Regular security audits and vulnerability scanning
• Payment Card Industry (PCI) compliant payment processing via Stripe
• Two-factor authentication support for user accounts
• Incident response procedures for data breach scenarios

Depending on your jurisdiction, you may have the following rights regarding your personal data. To exercise any of these rights, contact us at support@FlexGoo.com.

We will respond to verified requests within 30 days. We may need to verify your identity before processing requests. If you are unhappy with our response, you have the right to lodge a complaint with your local data protection authority.

The FlexGoo Service is not directed to children under the age of 13 (or the applicable minimum digital age in your jurisdiction, which may be higher). We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at support@FlexGoo.com. We will take prompt steps to delete such information from our systems.

Users between the ages of 13 and 17 may only use the Service with verifiable parental or guardian consent. If we become aware that a user is under the minimum age and lacks required consent, we will deactivate their account.

FlexGoo operates globally. Your personal information may be transferred to, stored, and processed in countries other than your own, including the United States and other countries where our service providers maintain infrastructure. These countries may have different data protection laws than your jurisdiction.

When we transfer personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to countries without an adequacy decision, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or other legally recognised transfer mechanisms.

By using our Service, you consent to your information being transferred to our facilities and to the facilities of those third parties with whom we share it as described in this policy.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Know: The categories and specific pieces of personal information collected about you
• Delete: Request deletion of your personal information, subject to certain exceptions
• Correct: Request correction of inaccurate personal information
• Opt-Out of Sale or Sharing: We do not sell personal information. We do not share personal information for cross-context behavioural advertising without your opt-in consent
• Limit Use of Sensitive Data: You may direct us to limit use of sensitive personal information to that necessary to perform the services you requested
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To submit a CCPA request, contact us at support@FlexGoo.com or write to us at the address in Section 16. We may need to verify your identity before fulfilling your request.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Send you an in-app or email notification where required by law
• For significant changes, request renewed consent where applicable

Your continued use of the Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Also see our Terms & Conditions for additional information about your rights and obligations when using the Service.